Best price guarantee and much more
our direct booker advantages
Direct, simplecommunication with us
Best-price guarantee
Apartment availability in real time
Flexible cancellation policy
Transparent booking-
conditions
Important information about your booking
- the booked apartment including made beds, table linen and towels
- Tourist tax of €5.00 per person and night, children up to 14 years free
- Final cleaning of the apartment from €20 per person
- Use of our wellness area upon registration/reservation including sauna towels
- incl. Silvretta Card Premium- your ticket for the Alps – if you book from 19.06. until 12.10.
- Still Tyrolean spring water from the tap and sparkling water from our Soda Stream Station
Your apartment will be ready for you from 3:30 p.m. Out of consideration for our future guests, we ask you to vacate the apartment by 9:00 a.m. at the latest. Earlier check-in and late check-out is free of charge for our direct booking guests. For bookings via portals, €20 will be charged. Thank you for your understanding that this is only possible by prior arrangement.
- Bread roll delivery service
- Guided hikes can be reserved on site
- Ski passes can be purchased from us on site
- Laundry and/or drying service for a fee (7€)
- Electric car charging station
- We will be glad to help you with your reservation
You can take your four-legged family member along on your vacation to both of our apartment complexes in Kappl (Chillas and ferien-wohnen.mattle). We only ask that you notify us in advance and receive a confirmation from us.
One Pet is permitted per apartmenet and the fee is €18.00 per day.
Pets are not permitted during the week of New Year’s Eve.
People with allergies can breathe easy in the allergy-friendly and quality-checked Apart Zimalis in Galtür (ausgezeichnet mit dem ECARF Gütesiegel) We therefore ask for your understanding that pets are not allowed there.
After booking, we will ask you to pay a deposit of 30% of the total price. With timely receipt of payment your reservation will become valid and confirmed.
Deposit:
- Bank transfer
- Online credit card payment through our website/confirmation possible
Remaining payment:
- Bank transfer with funds received in our account one day prior to departure
- CASH payment on site during your stay
- Credit/debit card payment on site (VISA/MASTERCARD) except for Apart Zimalis
We recommend that you take out trip cancellation insurance. The Europäische Reiseversicherung insurance company is our cooperation partner and offers a comprehensive trip cancellation package, with the following included services:
- Cancellation protection
- Search and rescue costs
- Delayed vacation commencement date
- Travel interruption
- Involuntary vacation extension
- NEW: Cancellation coverage even for COVID-19 illness
The money-back guarantee will apply if:
- There is an officially mandated prohibition of entry into our region
- There is an officially mandated prohibition on leaving your region
- There is a prohibition of the right of entry for our businesses
- Arrival or departure is not possible without consequences (quarantine)
This applies starting two days prior to your arrival data and for the period of your reservation.
CANCELLATION POLICY
| VACATION TIME PERIOD | FREE CANCELATION UNTIL | CANCELLATION POLICY | |
|---|---|---|---|
| GENERAL | Free cancellation up to 90 days before arrival | 90 to 30 days before arrival – 40%30 to 14 days before arrival – 70%14 to 2 days before arrival – 90%2 days before arrival to arrival day – 100% | |
