• The reserved apartment including bedding, table linen and towels
• Visitor’s tax of €3.00 to €3.20 per person and night; children under 14 years of age free
• Final apartment cleaning €15.00 per person
• Use of our wellness area upon request/reservation including sauna towels
• Tyrolean still spring water from the tap and sparkling water from our Soda Stream Station
• Includes the Silvretta Card Basic – your ticket to the Alps – for reservations between May 1 and October 31

Check-in for your apartment starts at 3:30 PM. If you arrive before 3:30 PM and your apartment is already available, an early check-in will be possible free of charge.

Out of consideration for the next guests, we ask that you vacate the apartment by 9:00 AM on your departure day. Thank you for your understanding.

• Bread roll delivery service
• Guided hikes can be reserved on site
• Ski passes and the Silvretta Card Premium can be purchased from us on site
• Laundry and drying service for a fee
• Electric car charging station
• We will be glad to help you with your reservation

You can take your four-legged family member along on your vacation to both of our apartment complexes in Kappl (Chillas and ferien-wohnen.mattle). We only ask that you notify us in advance and receive a confirmation from us.
One Pet is permitted per apartmenet and the fee is €18.00 per day.

Pets are not permitted during the week of New Year’s Eve.

People with allergies can breathe easy in the allergy-friendly and quality-checked Apart Zimalis in Galtür (ausgezeichnet mit dem ECARF Gütesiegel) We therefore ask for your understanding that pets are not allowed there.

The money-back guarantee will apply if:

• There is an officially mandated prohibition of entry into our region
• There is an officially mandated prohibition on leaving your region
• There is a prohibition of the right of entry for our businesses
• Arrival or departure is not possible without consequences (quarantine)

This applies starting two days prior to your arrival data and for the period of your reservation.

We recommend that you take out trip cancellation insurance. The  Europäische Reiseversicherung insurance company is our cooperation partner and offers a comprehensive trip cancellation package, with the following included services:

• Cancellation protection
• Search and rescue costs
• Delayed vacation commencement date
• Travel interruption
• Involuntary vacation extension
• NEW: Cancellation coverage even for COVID-19 illness despite pandemic status

After booking, we will ask you to pay a deposit of 30% of the total price. With timely receipt of payment your reservation will become valid and confirmed.

Deposit:

• Bank transfer
• Online credit card payment through our website/confirmation possible

Remaining payment:

• Bank transfer with funds received in our account one day prior to departure
• CASH payment on site during your stay
• Credit/debit card payment on site (VISA/MASTERCARD) except for Apart Zimalis

• CASH payment on site during your stay